Policies

Terms & Conditions

By placing a reservation with Business Limousines, you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorise Business Limousines to charge your credit card in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show.  Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.

 

Account Opening

A credit card number is required to open an account with Business Limousines, individual accounts must also be accompanied by a credit card number.

 

Privacy Policy

Business Limousines will not sell, rent or distribute any of your personal and/or financial information to external parties.  Business Limousines reserves the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and conditions.

 

Airport Arrival Waiting Time

Business Limousines provides up to 20 minutes of free wait time for domestic arrivals. This free time is for you to disembark, pickup your luggage.

 

Monitoring of Airport Transfer Flight Arrival Times

Business Limousines monitor all flight arrival times when a correct flight number is provided.

In the unfortunate circumstances that your flight is delayed over 2 hours Business Limousines will wait for you upon your arrival at no extra charge. Please note that once the airplane has landed, the airport arrival waiting time condition applies.

 

Point to Point Transfers

Business Limousines provide up to 10 minutes of free wait time for non- airport related reservations. The Chauffeur will then wait another 10 minutes before considering the passenger a “no show”.

 

No-show Policy

For airport pickup, once a passenger is considered a “no-show” according to the above condition, the passenger will then be charged the full reservation plus 30 minutes waiting fee.

On all non-airport related reservations, the passenger will be considered a “no-show” according to the above conditions, the passenger will then be charged the full reservation plus 30 minutes waiting fee.

In the instance that the maximum waiting time has been reached, the Chauffeur will wait longer if instructed to do so by the telephone. In this case the extra waiting time will be charged in 30-minute increments.

 

Cancellation Policy

Business Limousines requires that cancellations are received by telephone no less than 2 hours prior to the scheduled pick – up time.  Failure to cancel in time will result in a charge of the full reservation.  No administration fee is charged for cancellations.

 

Rates

Business Limousines rates include all excess out of pocket charges, such as: road tolls, parking, airport fees plus GST of 10%. Credit card surcharge at 11% applies on all no-cash payments. Pricing for special events such as Christmas, New Years Eve and sporting event finals will be provided on application. For rate details please read the rates section or contact our office.

If you choose to provide a gratuity or tip it is at your discretion.

 

Payment Methods

TAX invoice statements can be forwarded to the client if required.

 

Business Limousines accepts Visa, Mastercard, American Express, Diners Club, Eftpos and JCB. Additionally, cash and Cabcharge payments can be made directly to the Chauffeur.  Cheques will only be accepted for invoice payments.

 

Business Partner Service Policy

Business Limousines uses, at its own discretion, business partners to provide transportation services for our clients.

 

Lost or Damaged Items

Business Limousines and its business partners are not responsible for items that are left in the vehicle, are lost or damaged. Business Limousines reserves the right to charge a delivery fee for returning lost items if found.

Business Limousines business partners and their Chauffeurs will assist with luggage but assume no liability for doing so.

 

Uncontrollable Acts

Business Limousines and its business partners are not responsible for circumstances that are beyond our control.

Including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays etc.

 

Vehicle Damage/Cleaning

The party paying for the reservation is responsible for all damages and/or cleaning charges incurred by the passenger/s, including but not limited to: vomit/sickness ( AUD 100 cleaning fee), drinks spillage ( AUD 50 cleaning fee), burns  ( AUD 250 replacement/repair), upholstery tares ( AUD 250-500 replacement /repair) and/or opening a car door into another vehicle or stationary object ( AUD 500-1000), etc

 

Termination of Any Reservation

Business Limousines reserves the right to immediately cancel any reservation without refund if the Chauffeur feels that the passenger/s is/are placing the Chauffeur, passengers or limousines in danger.

If the passenger/s is/are in the possession of any illegal material and/or substance, the service will be cancelled without refund. This is without exception.